Ryder, Dennis E. (1990, ASQC) Pacific Northwest Laboratory, Richland, WA
Pacific Northwest Laboratory (PNL)(a) because of the large number and diversity of its projects, is frequently audited. The auditors represent a variety of clients with varied requirements and expectations. This experience has provided the PNL staff with the opportunity to experience many types of audits.
The auditor's conduct can have a major impact on the effectiveness of the audit. Most auditees (if not all) want to receive some perceived benefit for the expenditure of resources that they have invested by participating in the audit process. Auditors should avoid putting the auditee on the defensive and should report findings and observations that are meaningful to the auditee.
This paper is based upon the PNL produced and presented Audit Methodology course for the Quality Training and Resource Center of the Department of Energy's Richland Operations Office. This paper discusses each of the major steps in the planning and conduct of an audit from the auditee's perspective. This paper does not promote changing the auditing process; however, it does suggest some changes on how to conduct the day-to-day activities of a typical audit.