Nader, Gary J. (1990, ASQC) James River Graphics, South Hadley, MA
There is a growing awareness that suppliers can have a major effect on the product quality and subsequent profitability of a company. It has been estimated that 30% of all manufacturing problems are related to incoming materials. Based on the painful results of poor quality raw materials in our own companies, we probably have arrived at a similar conclusion intuitively.
This situation can and must change if we are to remain competitive. Fortunately for both customer and supplier, this change represents a win-win situation. This change will not happen by accident; customers must develop a plan and properly execute it. This paper considers the elements of Supplier Quality Management (SQM) and practical considerations in developing and applying them. Some of the elements discussed will be:
Quality management (QM)