Managing Supplier Quality is Essential to Success

Article

Nader, Gary J.   (1990, ASQC)   James River Graphics, South Hadley, MA

Annual Quality Congress, San Francisco, CA    Vol. 44    No. 0
QICID: 9566    May 1990    pp. 905-912
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Article Abstract

There is a growing awareness that suppliers can have a major effect on the product quality and subsequent profitability of a company. It has been estimated that 30% of all manufacturing problems are related to incoming materials. Based on the painful results of poor quality raw materials in our own companies, we probably have arrived at a similar conclusion intuitively.

This situation can and must change if we are to remain competitive. Fortunately for both customer and supplier, this change represents a win-win situation. This change will not happen by accident; customers must develop a plan and properly execute it. This paper considers the elements of Supplier Quality Management (SQM) and practical considerations in developing and applying them. Some of the elements discussed will be:

  • The Cultural Change
  • Leadership
  • Teamwork
  • Supplier Selection
  • Specifications
  • Information and Communication Strategy
  • Incoming Inspection
  • Quality/Technical Review Meetings
  • Error Cause Removal
  • Plant/Quality System Audits
      These and other SQM activities systematically applied have resulted in the typical windfalls of improved quality -- less rework, greater profit, more business and improved relationships.(NOTE: This paper deals primarily with external suppliers, although these same principles also apply to internal suppliers.)

      Keywords

      Quality management (QM)


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