Young, Michael W. (1990, ASQC) Process Integrity, Arlington, TX
Mr. Philip Crosby recently gave industry an "F" on implementing COQ in quality improvement processes. Mr. Crosby views C0Q as one of the four Absolutes of Quality, and he is not alone. Mr. Juran has long talked about mining for gold to decrease rework, scrap, etc. Mr. Taguchi also recognizes the importance of costing. The American Society of Quality Control's largest selling book is Principles of Quality Costs. So, what's the problem? Why aren't more companies implementing a Cost of Quality system?
This is the topic for the paper. Understanding the effect of measurement on motivation and improvement will dictate changes to the traditional approach for costing quality. The paper deals with Phase I of a COQ Implementation then moves on to Phase II as a solution to the problem of COQ systems as monitoring devises. The results will be a Cost of Quality system that monitors causes, therefore, speeding up the Corrective Action Process.
Cost of quality (COQ)