Concern for Quality: Supervisors and Quality Control Supervisors

Article

Johnson, Ross H.; Holmes, Robert E.; Carrier, Michael L.   (1990, ASQC)   James Madison University, Harrisonburg, VA

Annual Quality Congress, San Francisco, CA    Vol. 44    No. 0
QICID: 9549    May 1990    pp. 801-806
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Article Abstract

Starting in 1980, a large scale survey was undertaken by the Center for Supervisory Research at James Madison University. Over 8000 first and second level supervisors in manufacturing and service companies were surveyed, including 314 supervisors who indicated their function was quality control or inspection. Findings were reported in the July-August 1982 issue of Harvard Business Review and in the September 1982 issue of Quality Progress (pages 16-21).A second survey of supervisors was initiated in 1986. A primary objective was to see if attitudes or practices had changed in the ensuing six year period. Conclusions are drawn regarding the supervisors, responses to each of several questions, many directly related to quality.

Keywords

Human resources (HR)


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