Cappels, Thomas M. (1990, ASQC) Lockheed Missiles & Space Co., Sunnyvale, CA
The need for the Full Cycle approach to corrective action has existed since the inception of the first government contract. Administrators and engineers have been working together to develop their answer for cost effective correction action. Full Cycle Corrective Action (FCCA) has been designed.
This paper examines FCCA in light of the primary goal of increasing the profitability of a manufacturing concern. A brief overview of the technical aspects of FCCA is presented. Several charts involving Quality Engineering, the Data Base, Product Support, and the Financial Administration organization are reviewed. The financial impact of good and bad corrective actions are analyzed.
Quality management (QM)