Expert Systems in Support of Quality Management


Willborn, Walter W.O.   (1990, ASQC)   University of Manitoba, Winnipeg, Manitoba, Canada

Annual Quality Congress, San Francisco, CA    Vol. 44    No. 0
QICID: 9543    May 1990    pp. 758-763
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Article Abstract

Expert systems are computerized problem solving aids which incorporate and communicate the knowledge and experience of experts. Companies that develop and apply expert systems have reaped impressive benefits.

We will report on development and applications of expert systems in large and small companies and will explain major features and potential for various areas of quality management. For our prototypes we used microcomputers and the readily available software for the Macintosh and IBM PC. These prototypes are designed for adoption and further extension by users. For instance, operators can determine the suitable statistical process control chart, monitor processes and trace root causes and corrective action. Being experts in their own right, the user can add own knowledge and experience, thus further improving and customizing the expert system.

All prototypes were successfully tested and applied by users in large and small companies in North America, China, and Europe. We report on the approach taken and the outcome.


Information management

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