The Computer System in Quality: Beauty or Beast?


Kern, Jill Phelps   (1990, ASQC)   Digital Equipment Corporation, Marlboro, MA

Annual Quality Congress, San Francisco, CA    Vol. 44    No. 0
QICID: 9542    May 1990    pp. 752-757
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Article Abstract

Many companies have now implemented computer-based quality information systems at some level. Systems range from simple stand-alone personal computers to complex distributed systems linking multiple plants through local and wide area networks. The information system may have been well planned in advance, or may have developed haphazardly over time.

No matter what stage of development the system is at, however, it is having an impact on the work 1ives of quality, manufacturing, engineering and other personnel, as well as on the performance of the work group and the company as a whole.

This paper will discuss the impact of quality information systems on the organization as a whole with the goal of demonstrating the importance of paying attention to and taking advantage of computer-based systems in this field. A variety of actual results will be shared, both to demonstrate the possible benefits as well as to illustrate potential pitfalls in planning and execution (the beautiful as well as the beastly sides of the issue).

Depending on the size and style of the organization involved, the task of implementing an effective quality information system can appear overwhelming. To assist in this task, suggestions are provided to help develop an effective initial framework for decision making.


Information management

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