Dronkers, John J. (1990, ASQC) Lawrence Livermore National Laboratory, Livermore, CA
An important part of implementing a total quality program is the audit function. Audits serve to provide managers with a formal method to obtain information on the success of quality program implementation and whether or not the program, as conceived and planned, does what it was intended to do. Audits may result in reports containing quantitative measurements on the health of a total quality program, or they may provide qualitative judgments on the appropriateness of the program in relation to corporate goals. Audits may be used as one source of information necessary to decide whether to terminate or continue a course of action. Audits thus are an essential element in the total quality strategy.
The importance of audits necessitates they be done correctly and professionally. They ought to be conducted with an exacting protocol and ought to meet the professional standards set forth by professional societies such as the ASQC. A key factor in assuring the professional conduct of any audit, and hence facilitate the acceptance of its results, is the careful selection of the appropriate people to do an audit. This paper will consider a method, appropriate for any audit, to assemble an audit team.
Aspects to be considered when assembling an audit team are:
Applying the aspects to be considered for audit team member selection to the proposed case study provides an opportunity to explain the selection process, both through direct application to the case study and by drawing comparisons to other types of audits. The application will be described in a step-by-step manner and will include both pro- and con- considerations.
Case study,Quality audit