Foxx, David S. (1990, ASQC) General Dynamics, San Diego, CA
The objective of this paper is to present an imperative for applying Total Quality methodologies in design. Its emphasis begins with the role of management in supporting design through Total Quality Management. It covers the orientation of design as a segment of the process of continuous improvement. Finally, a structured technique for economically applying Total Quality methodologies to the design process is presented.
The paper begins with a discussion on the management system, Total Quality Management, necessary for successfully applying Total Quality principles. Managements understanding and use of principles such aa variation, process or system, and customer supplier relationships are covered. Both the internal and external aspects of customer, supplier, and cooperating companies are presented. Specific elements of Total Quality Design are next presented. The effective use of Concurrent Engineering to develop optimal designs is discussed as well as a model for continuous improvement and the need for innovation in design.
The paper concludes with on a structured technique for applying Total Quality methodologies in design and product development. It includes the application of Concurrent Engineering, Quality Function Deployment, Design of Experiments, Variability Reduction, and Statistical Process Control at a level needed to produce a superior quality product at the lowest cost. The ultimate goal being to exceed customer satisfaction.
Implementation,Total Quality Management (TQM)