Bersbach, Peter L.; Wahl, Philip R. (1990, ASQC) GM Hughes Electronics, Tucson, AZ; GM Hughes Electronics, El Segundo, CA
This paper describes a real life application of Quality Function Deployment (QFD) to a factory of the future in the Aerospaee and Defense industry. The factory of the future is a proposed high rate low cost microwave hybrid manufacturing facility. It is felt that without the application of QFD the facility will never achieve its goal of high rate and low east. More a diary than a historical account, this paper describes an application that is still in progress. The completion of the project is planned for 1992.
Besides the goals of high rates and low cost mentioned above, several other reasons for the choice of QFD as a tool for managing this project will be covered. Some examples are: customer requirements, better company communications, and the integration of customer requirements into production requirements.
This paper discusses the resources required by QFD on this project. These resources include personnel needed for cross departmental teams; personnel needed for formal and informal facilitation and training; time spent in training and team meetings; and other costs such as software, tools, and equipment required to implement process controls.
A description of the QFD tools (matrices) employed and how they were employed, as well as, why certain QFD tools were not used and why others were modified to better fit the situation are discussed. This project incorporated a mix of the ASI basic waterfall of four basic, but large, matrices and the GOAL/QPC approach of 32 smaller matrices.
An in-depth look into the obstacles encountered will be presented. Included will be the understanding and overcoming of any resistance to this new approach by management, as well as the removal of any barriers found between departments. The obstacle of ignorance toward QFD is also discussed, with the approaches used to educate all of its advantages explained.Finally, this paper provides the complete description of the results achieved. This includes the accomplishments, failures, and the current status of the project. Also it will look at the future plans and goals that the project has and will try to project a completion date when the development of new matrices will essentially stop and the maintenance of the old ones begin.
Quality management (QM)