Mara, Kevin; Bursey, Eric; Webster, Kevin (1990, ASQC) IBM General Technology Division, Essex Junction, VT
A quality organization called Site Assurance provides support to the manufacturing groups, as well as various test and research areas. One of its primary goals is to help manufacturing excel at building quality into product at every stage; therefore, gathering, analyzing and reporting information is crucial.
Processing information has always been important to a quality organization but, because of changes in the industry and advances in technology, the challenge to be effective has never been greater.
Developing an effective information system requires redefining the basic concepts and practices of gathering, analyzing and reporting information. This eye toward effectiveness is largely responsible for the efficiency and responsiveness of the present information system.
This paper provides insight to the quality information system designed and implemented. The system has the ability to effectively produce a positive impact on the entire manufacturing process and improve product quality.
In this paper we will describe what prompted the need for the site assurance organization to improve this system and how it strikes a balance between comprehensiveness and efficiency. Also, the system's capability to access and respond to process specifications, its sensitivity to customer needs, and 'market analysis' will be discussed. The major effort of the paper, however, is to discuss the conceptual breakthroughs and important practices inherent in this information system.