Alexander, C. Philip; Munro, Roderick A. (1990, ASQC) Ann Arbor Consulting Associates, Inc., Ann Arbor, MI; Ford Motor Company, Dearborn, MI
The principles of continuous quality improvement (CQI) apply to administrative functions as well as production operations. Training is one of the administrative functions that quality professionals may be called on to carry out. This involvement may be in providing consultation to those doing the training or more directly in doing the training themselves.
This paper focuses primarily on the use of needs assessment and survey procedures, in planning for, designing, evaluating and improving the training within the organization. Particular attention is paid to the needs of the quality professional as trainer. Malcolm Baldrige Award qcriteria are used as a framework.
Human resources (HR)