A Formula for Improvement


Brown, John; Bossert, James   (1990, ASQC)   Cummins Engine Co., Columbus, IN; Eastman Kodak Co., Rochester, NY

Annual Quality Congress, San Francisco, CA    Vol. 44    No. 0
QICID: 9427    May 1990    pp. 50-55
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Member $5.00

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Article Abstract

The growth of published information on supplier certification has been explosive. The innovations suggested have been intriguing and have lead to many false starts because of the lack of a definitive road map. The road to certification is a long and winding one that requires more than theory to put into successful practice.

Certification by definition is granted after a long and very though investigation of the suppliers systems and product history. We believe it commences much earlier in the relationship with an initial conversation around partnerships in a total relationship. This total partnership has quality certification as a part of a three faceted relationship which includes a supplier business relationship, a clearly defined delivery agreement and the quality agreement. The quality portion gets to the hardware in great detail, but cannot ignore the other facets that define the soft side of the partnership.In running a supplier certification process the details that must be accounted for can be broken down into over 25 distinct and separate sections or steps. Some of these steps can in fact run in parallel but at all times they are intertwined in the business relationship and the delivery agreement. We propose to demonstrate this concept of the Customer having to work in certification teams while working towards supplier certification.

This tutorial will provide the practitioner of supplier quality a step by step comprehensive process that can be applied in most any industry or service for improvement of the customer--supplier relationship.

In conclusion, a short review of the many benefits with respect to improved quality, lower cost and better delivery performance will be reviewed.


Customer supplier relationships

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