Roberts, George W. (1989, ASQC) Babcock & Wilcox Company
[Abstract from article]
The issue of how to measure, control, and improve quality for research encompasses every activity in a research process. No one organization is uniquely responsible foe quality, but all must act in concert to establish and promote the quality culture � to create an ambience that pervades every operation within the research center. The quality theme must be set by the top executive and implemented willingly through all layers of management and employees. The goals are to achieve reproducible results efficiently; to get correct information, whether regarding an experimental success or failure; and to minimize waste. The task is endless and requires a relentless pursuit of quality improvement and a corresponding reduction of the costs of poor quality.
Quality Improvement System (QIS),Research and development (R&D)