The Worker is Never Wrong


Israeli, Asher; Fisher, Bradley   (1989, ASQC)   Israel Military Industries

Quality Progress    Vol. 22    No. 10
QICID: 7542    October 1989    pp. 95-99
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Article Abstract

[Edited from article]
When things go wrong in manufacturing, the easy way out is to blame production workers. Israel Military Industries has implemented a new approach to management that eliminates this mindset: Quality Management by Decision Rating (QUMANDR). The premise of QUMANDR is 100% worker reliability. When nonconformances occur, the responsibility lies with the managers rather than with their subordinates. We found that when workers are given accurate, clear, fully detailed work instructions, they carry out their jobs well.

The cornerstone of the QUMANDR system is a "decision." People answer yes/no questions, such as "Is the light on?" and ´┐ŻAre you holding a pencil in your hand?" All of the relevant criteria needed to activate yes/no decisions are detailed by breaking down each work instruction into basic sub-elements and attaching a criterion to each one.



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