Connell, F. M. Jr. (1967, ASQC) Blue Cross of Western Pennsylvania
- Industrial Quality Control Vol. 24 No. 3
- QICID: 5739 September 1967 pp. 154-162
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Described is the complete study, initiation and evaluation of the quality control program which the author developed for the clerical processing of Blue Cross policies and claims.
Statistical process control (SPC)
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