Statistical Quality Control of Clerical Operations

Article

Connell, F. M. Jr.   (1967, ASQC)   Blue Cross of Western Pennsylvania

Industrial Quality Control    Vol. 24    No. 3
QICID: 5739    September 1967    pp. 154-162
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Article Abstract

Described is the complete study, initiation and evaluation of the quality control program which the author developed for the clerical processing of Blue Cross policies and claims.

Keywords

Statistical process control (SPC)


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