A Procedure for Handling Customer Complaints

Article

Moburg, Keith W.   (1965, ASQC)   Ideal Industries, Inc.

Industrial Quality Control    Vol. 22    No. 2
QICID: 4892    August 1965    pp. 74-77
List $10.00
Member $5.00

This article is not available online. Contact us to receive a scan of the archive, in PDF format.
New to ASQ? REGISTER HERE.

Article Abstract

Customer quality complaints, often answered by a sales correspondent or service engineer can be handled better by Quality Control using a systematic and consistent procedure.

Keywords

Customer satisfaction (CS),Customer complaints,Management of quality assurance


Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.