Effective Reliability Programs Reduce Costs and Complaints

Article

Bayer, Harmon S.   (1963, ASQC)   Bayer, Kobert and Associates, Inc.

Industrial Quality Control    Vol. 19    No. 11
QICID: 4711    May 1963    pp. 19-23
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Article Abstract

Effective reliability, and all the facets and systems which it comprises, is becoming increasingly more important both to military and non-military producers. Ways to set-up and operate an effective reliability program are discussed along with the resultant reduction in costs and complaints.

Keywords

Reliability,Customer satisfaction (CS),Customer complaints

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