Moyer, John W. (1962, ASQC) Sandia Corporation
The significance of poor workmanship in industry is demonstrated in this article not only by means of an actual case study, but also by general examples of industry's concern with the problem. The author discusses the reasons for the change in worker attitudes and the causes of poor workmanship in modern industry. Suggestions are also offered as to steps that can be taken to improve the workmanship situation.
Case study,Management of quality assurance