The Measurement and Specification of Product 'Abilities

Article

Cafaro, J. A.; Voegtlen, H. D.   (1962, ASQC)   RCA Service Co.

Industrial Quality Control    Vol. 18    No. 9
QICID: 4597    March 1962    pp. 20-26
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Article Abstract

This article discusses product characteristics as they apply to customer satisfaction. The customer's original expectations and the actual performance, dependability and cost of a product are important economic considerations.

Keywords

Measurement and control


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