Establishing Performance Indexes for Different Departments in a Telephone Company

Article

Johnson, A. F.   (1960, ASQC)   Northwestern Bell Telephone Company

Industrial Quality Control    Vol. 16    No. 12
QICID: 4444    June 1960    pp. 4-6
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Article Abstract

This article is concerned with the broad management viewpoint and administrative fundamentals in the development of performance indexes for various departments of a large telephone company.

Keywords

Management of quality assurance


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