Communicating Quality Control Ideas


Hill, David A.   (1960, ASQC)   Hughes Aircraft Company

Industrial Quality Control    Vol. 16    No. 11
QICID: 4437    May 1960    pp. 21-24
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Article Abstract

The author observes that a communication is useless until it has been accepted. A communication that is not accepted may even produce positive harm. Since quality control depends on getting other people to act on the information it provides, the quality control engineer must employ communication skills.


Management of quality assurance

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