No Joking Matter

Article

Castka, Pavel; Corbett, Charles J.   (ASQ)   University of Canterbury, Christchurch, New Zealand; University of California, Los Angeles, CA

Quality Progress    Vol. 51    No. 1
QICID: 40251    January 2018    pp. 32-37
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Article Abstract

Quality management systems (QMS) and more specifically, the standards that regulate QMS, are often misunderstood. Without transparent statistics, it's difficult to gauge how organizations benefit from following these standards, or even how much benefit is gained. Studies show that following standards such as ISO 9000 and ISO 14000 is beneficial for organizations in the manufacturing sector, but benefits to other fields remains questionable. Financial gains for organizations adhering to these standards are even less transparent.

Keywords

Standards and specifications, ISO 9000, ISO 14000, Quality management system (QMS), ISO 9001: 2015, Auditing


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