Are We Communicating or Confusing?

Article

Beynon, Robert W.   (1989, ASQC)   Mereen-Johnson Machine Co., Minneapolis, MN

Annual Quality Congress, Toronto, Ontario, Canada    Vol. 43    No. 0
QICID: 3674    May 1989    pp. 886-889
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Article Abstract

Procedures and training programs are developed for the workers by Industrial Professionals who think and write in words that are educationally at least 4 years ahead of their audience.

Typical faults in routine procedures are the use of "Big Words," "double talk," "buzz words," and acronyms. These words and the fifty cent words we use might just as well be Chinese for all the communication they bring.

A variety of solutions are presented to bring about improved communication between the Industrial Professional and the worker. To deal with the problem we must first admit that we have a problem. A brief self-test is presented to highlight areas which must be addressed before statistics can help the worker.

Keywords

Quality management (QM)


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