Designing Quality Information Systems

Article

Whitbeck, Craig W.   (1989, ASQC)   AT&T Technologies, Inc., Network Systems, Oklahoma City, OK

Annual Quality Congress, Toronto, Ontario, Canada    Vol. 43    No. 0
QICID: 3666    May 1989    pp. 835-841
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Article Abstract

Quality Information Systems are vital to continuous quality improvement. Developing these systems and integrating information are the challenges ahead of many industries as they continue to improve their competitiveness.

This paper presents a systematic methodology used to describe the current quality process, make improvements in that process, and overlay a quality information system that supports the improved process. This approach can be used for any information system, whether it is a manual or software driven. These plans define the information process used to run the business.

Keywords

Continuous improvement (CI),Information management


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