Marts, Terri L. (1989, ASQC) Westinghouse Electric Corp., Electro-Mechanical Div., Cheswick, PA
The focus of this paper is to reinforce that the goal is Quality and, through the use of statistics, Quality is attainable in every business function. The essence of Quality Achievement is for each individual to improve the product or service they provide to their particular customer. The Westinghouse Electric Corporation Electro-Mechanical Division (WEMD) managers and professionals are involved in and committed to targeted improvement in their own activity or function and they receive feedback and recognition by WEMD's top management for their quality efforts. The Quality Achievement Objective Process is a step by step process using data, modeling the process, conducting a process review with corrective actions, establishing requirements and quality measures, and instituting feedback systems on performance measures - passive process control methods. Several quick samples will be utilized and the program's performance statistics will be emphasized.
Quality management (QM)