The Scandinavian Quality Management Model of the 1990s


Agerup, Claes C.; Nielson, Niels   (1989, ASQC)   HNG, Copenhagen, Denmark; SVC, Brondby, Denmark

Annual Quality Congress, Toronto, Ontario, Canada    Vol. 43    No. 0
QICID: 3626    May 1989    pp. 588-593
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Article Abstract

In 1987, the Danish Ministry of Industry decided to make the field of Quality Management a so-called 'area of initiative'!

The objective of this initiative is to strengthen the competitive ability of Danish firms through consciously emphasizing quality as a competition parameter with a view to the establishing of the EEC's Inner Market in 1992.In the plan of actions it is attempted to achieve this goal through efforts made within the following main areas:

  1. A campaign to gain attention
  2. Offers of advisory assistance
  3. Certification scheme (The ISO 9000 series)
  4. Developing basic and secondary training programmes which are relevant to the Quality Management field.
The principles of the "Scandinavian Quality Management Model of the 1990's" are part of the Ministry's plans as an independent project in the execution of the plan of actions.

Mong topics which has been included in the paper, the following topics could be mentioned:

  • How can responsibility for quality be delegated, so that Management retains the overall view?
  • How can the paper system be reduced to the least possible, necessary size?
  • How can employees be motivated to take positive part in changes to the system?
  • Why is internal auditing, the most important tool of the Quality Management system, so rarely used systematically?
No matter in what way you have established your own quality management system - for your own benefit - it is liable to be assessed by your clients or by certification bodies. It is important that your system can meet the demands of your clients and the possible certification bodies.



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