"Paper-Lite" Nonconformance Tracking System


Coleman, John I.; Applegate, Jeanne E.   (1989, ASQC)   Douglas Aircraft Co., Long Beach, CA

Annual Quality Congress, Toronto, Ontario, Canada    Vol. 43    No. 0
QICID: 3624    May 1989    pp. 575-579
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Article Abstract

Douglas Aircraft Company (DAC), a component of the McDonnell Douglas Corporation, has been shifting from a predominantly commercial company to a balance between military and commercial programs. This increased government interest in DAC's business practices has resulted in the emphasis on nonconformance tracking, reporting, and corrective action requirements. To meet these requirements efficiently and resolve manual methods difficulties, a new "paper-lite", or automated, method of processing nonconformances is being created at DAC. The end result si a timely, effective, cost reducing, nonconformance system. This paper addresses several aspects of the development of the "paper-lite" system including:

  1. The myths concerning military and legal requirements for records.
  2. What the actual requirements are, including military standards.
  3. A description of the old manual method, including a description of the paper shuffle, time lags, and other short comings.
  4. An overview of the new automated method, including details on direct user input, immediate data validation, and immediate data accessibility.
  5. Systems security to protect the records, including internal systems security and industry standard techniques.
  6. Records impound requirements and methods.
During development of the automated nonconformance tracking system it became obvious that the creation of nonconformance records would be both practical and efficient. The idea was to eliminate paper as much as possible. Not too surprisingly we encountered a lot of resistance to this idea. There were (and for some people still are) many fears, myths, and misconceptions about this concept. The purpose of this paper, therefore, is to present the facts about this "paper-lite" concept. We will dispel the most common myths that we encountered and discuss the legalities, security, and efficiency of such a system.


Computers,Defects,Aerospace industry,Documentation

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