Libman, Ardwin S. (1989, ASQC) Bell Communications Research, Piscataway, NJ
Circumstances surrounding the acquisition of new systems often result in selection of a supplier before the requirements for the final system are fully known. Definition of requirements by the buyer often begins when preparing for the procurement and continues after a contract is awarded. During the procurement process the buyer begins to develop expectations with regard to many aspects of the desired system. The solicitation period of the procurement process is also the first opportunity to convey these expectations to potential suppliers. Buyers traditionally spell out requirements for system features and support in documents such as Requests For Information (RFI) and Requests for Proposal (RFP). The procurement process presents an opportunity for buyers to also communicate expectations with regard to various quality factors. The capability of suppliers to perform acceptably on these factors can be made an explicit part of the procurement process.