Corporate Training in Quality and SPC... Games People Play

Article

Hudson, Todd G.; Kaminsky, Frank C.   (1989, ASQC)   Productivity Sciences Inc., Northampton, MA; University of Massachusetts at Amherst, Amherst, MA

Annual Quality Congress, Toronto, Ontario, Canada    Vol. 43    No. 0
QICID: 3576    May 1989    pp. 255-259
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Article Abstract

Statistics are fast becoming one of the most essential tools corporations have for increasing quality and productivity. However, most employees have little or no knowledge of statistics and, recalling high school or college mathematics classes, are anxious about their ability to master the subject. How, then, do companies teach this increasingly vital knowledge?

Games are an excellent training tool in helping employees make sense of statistical concepts. They quickly and clearly convey the principles of the material and provide an atmosphere conducive to learning.

Drawing on training and consulting experience, the authors outline the uses and benefits of games in training and discuss the characteristics of effective games. In addition, this paper gives examples of games used successfully in teaching quality management principles and statistical concepts.

Keywords

Human resources (HR)


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