Suggesting Improvements for ISO 9000 Standards


Dagnino, Basilio V.   (1989, ASQC)   Promon Tecnologia, Rio de Janeiro, Brazil

Annual Quality Congress, Toronto, Ontario, Canada    Vol. 43    No. 0
QICID: 3565    May 1989    pp. 191-195
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Article Abstract

After many years of hard work ISO's TC 176 has finally succeeded to have ISO Standards 9000, 9001, 9002, 9003, and 9004 approved. Immediate recognition as German Standards DIN ISO 9000 to Standards ANSI/ASQC Q90 to 94 can be considered a good surprise.

Although those international standards are without doubt a milestone in the field of Quality Sciences, ending a long controversial history of national independent developments (which resulted in a nearly irreversible mess of concepts and terminology), the Author believes that the documents can still be improved.

This paper points out such aspects, offering concrete suggestions of items to be revised in the next issue of the 9000 standards. Some examples are:- A positive statement to add eliminate, as far as possible, activities which do not add value to product (inspection, test, transportation, storage, etc.): this will mean the recognition of schemes such as ship-to-stock and just-in-time;- the increase of the comprehensiveness of the system including, for instance, the control of the admission process to cover all aspects under the element "personnel"- under documentation control, the inclusion of the control of translations- the addition of system and process non-conformities (even if there is no non-conforming item).Other suggestions are directed towards the improvement of the text clarity, avoiding ambiguity of meaning or terminology.

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