Melan, Eugene H. (1989, ASQC) Marist College, Poughkeepsie, NY
There is increasing recognition that the competitive posture of the United States in world markets depends not only on how the manufactured quality of its products is perceived in the marketplace but on the excellence and responsiveness of its designs. Historically, the emphasis on quality has been on the process of manufacturing the product rather than on the process of designing it. In recent years, much attention has been centered on high-volume manufacturing through robotics and computer-aided techniques such as CAD, yet little attention has been devoted to the product development process itself. As a result, designs emerging from development laboratories tend to be inefficient, late in entering the marketplace and frequently inadequate in terms of the needs of the customer.
Through examining the manner in which product development takes place and applying a systems-process approach to improvement, designs can become more effective, efficient and responsive. By employing the process concept to address the effectiveness of work flow, significant improvement in both the timing and quality of the design can be achieved - generally, with very little investment in resources.
This paper describes a systems-process approach to achieving quality excellence in the development process that has resulted in higher quality, more responsive designs.
Quality management (QM)