Managing for Excellence: A Process for Making Quality Management A Way of Life

Article

McClaskey, David J.   (1988, ASQC)   Tennessee Eastman Company, Kingsport, TN

Annual Quality Congress, Dallas TX    Vol. 42    No. 0
QICID: 3531    May 1988    pp. 861-866
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Article Abstract

As we continue creating communities of excellence, the next important step is to make quality management a way of life within each organization in the community.

The question is, "How do we make quality management a way of life within our organizations?" One way we have found to do this is to first create an understanding of quality management, its benefits and principles and then build the Communities of Excellence model into the way every aspect of an organization is managed. The process that we have used to build the Communities of Excellence model into an organization is the Managing for Excellence process. This paper will discuss the Communities of Excellence model and the Managing for Excellence process.

The Managing for Excellence process can be used by all organizations within a community. This is important because most or all of the organizations within a community need to be managing using quality management if we are to create "communities of excellence".

Keywords

World-class quality


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