Creating Communities of Excellence: An Overview


Hutsell, Wilbur R.   (1988, ASQC)   Tennessee Eastman Company, Kingsport, TN

Annual Quality Congress, Dallas TX    Vol. 42    No. 0
QICID: 3529    May 1988    pp. 849-854
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Article Abstract

The growth of the world economy and declining U.S. competitiveness threatened the U.S. standard of living and position of leadership in the world. Unless the U.S. can compete by providing products of quality and value, adverse balance of payments, threats of protectionism, loss of jobs and even whole industries will continue. Quality is the key to regaining the competitive edge, but a means is needed to begin to organize a country as vast and diverse as the U.S. around the focus on quality. Communities of Excellence provide just such a means to let each local community organize in a way that best fits its situation.

Communities of Excellence are built on the same basic principles as those used in Japan, and summarized by Deming and Juran. The community can be of any size, but must involve all sectors at all levels, all dedicated toward total excellence and continual improvement. Continual improvement implies a continual learning process and building of skills. Examples of these principles in practice in some interesting applications are given in industry, business, government, services, industry, and education.


World-class quality

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