Houser, William F. (1988, ASQC) Tenneco, Inc., Houston, TX
Much like the classical debate about which came first the chicken or the egg, the debate still rages with respect to which comes first, quality or productivity. We can be sure of but this, if it weren't for chickens we wouldn't have eggs, and if it weren't for eggs we wouldn't have chickens. Likewise, without quality you won't have productivity and with productivity you won't have quality. The significance of this is, of source, that although our departmental focal points may be different, out overall objectives must be the same -- high productivity of a quality product or service.
While it is easy to theorize there is this intimate relationship between quality and productivity, it is much more difficult to prove. The cost of quality report has not generated the universal enthusiasm for quality we had expected. Generally speaking, the cost of quality report relates well to financial people, probably because it is in dollar terms. Similarly, we need an easily understood tool which clearly relates quality and productivity to gain the attention of the manufacturing sector as a whole. The Quality/Productivity Profile does just that. It clearly relates quality and productivity and directs improvement efforts.