Case Study: Using the EFQM Model Effectively


Dutt, Maneesh; Biswas, Dipak; Arora, Pradeep; Kar, Nirmallya   (ASQ)   STMicroelectronics, Greater Noida, India

Journal for Quality and Participation    Vol. 35    No. 1
QICID: 34679    April 2012    pp. 11-17

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Article Abstract

The EFQM (formerly the European Foundation for Quality Management) Excellence Model is a framework for management systems designed to help organizations become more competitive. It can help organizations develop visions and goals, it fosters an understanding of the systemic nature of a business, it is the basis for the EFQM Excellence Award, which recognizes companies' successful customer experiences, and it can be used as a diagnostic tool for organizational health. The authors' organization, STMicroelectronics, has used the EFQM Excellence Model to create a holistic view of the company, identify priorities, and foster continuous improvement. The EFQM has given STMicroelectronics a number of advantages, including increased organizational synergy, formalizing organizational priorities, and managing organizational change.


Change management; Competitiveness; Continuous improvement (CI); Goals; Priority setting; Quality awards; Quality management (QM); Vision; Case study

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