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Article

Cartia, Robert A.   (ASQ)  

Quality Progress    Vol. 47    No. 3
QICID: 34605    March 2014    pp. 24-30
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Article Abstract

In troubleshooting, businesses can take a step away from reliance on experience or memory if problem solvers have handy a check sheet of all historical causes and their respective corrective actions. The goal is to optimize the situation by moving from a given current state to a desired future state as quickly as possible with the objective of preventing the same problems from recurring. Through creative thinking and problem solving with lean tools, a combination of two of the basic seven quality control tools — the cause and effect diagram and the check sheet — has been developed. The end result of this combination is a cause and effect check sheet. A cause and effect diagram is also referred to as the Ishikawa diagram and the fishbone diagram because the complete diagram resembles a fish skeleton. A cause and effect diagram with known corrective actions for every controllable cause in a check sheet structure in an easy-to-read format is a time-saving tool for any person whose job is to ensure the process keeps producing quality products.

Keywords

Quality tools, Quality control (QC), Cause and effect diagram, Ishikawa diagram (Fishbone diagram), Check sheets


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