Maximizing Utilization of Quality Control Personnel


Hughes, Patrick R.   (1988, ASQC)   Gulf States Utilities Company, St. Francisville, LA

Annual Quality Congress, Dallas TX    Vol. 42    No. 0
QICID: 3446    May 1988    pp. 358-360
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Article Abstract

An experienced Senior Auditor is usually a highly trained and experienced individual (many are ASQC CQE's) who knows more about the detailed operations of the company than the President does, including the things Managers don't tell him. In addition, he knows more about the President's concerns than the line Supervisors do. He lives in the middle and looks both upward and downward. The knowledge he has accumulated, of how to do it and how not to do it, is usually wasted because he is not easily available to the Line Supervisor who is the person who needs it the most.

Whenever one finds a company employing Engineering or Quality Control Personnel as Auditors, they will usually be found located in a central office, being sent out on various auditing assignments to audit an office or department or vendor or particular task and then return to the central location.

This system is the traditional approach and is seldom questioned since it is felt to be the most efficient utilization of auditors.

One of the most dangerous intellectual situations can arise, from a managerial viewpoint is when a concept becomes routinely accepted as "the way" of doing things. Once that occurs, time passes and no one notices that it is no longer "the-best-way" of doing things. Such concepts as this must be periodically rethought and reevaluated. This is one of those opportunities.

This paper expounds on how to do something positive, right now, to minimize empire building, internal infighting and Corporate dis-unity, through greater utilization of an asset that may already exist.


Human resources (HR)

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