Know the Why

Article

Ramsay, Owen   (ASQ)   Statistical Process Control Management Inc., Laurelton, NY

Quality Progress    Vol. 46    No. 2
QICID: 34327    February 2013    pp. 34-41

FOR A LIMITED TIME, ACCESS TO THIS CONTENT IS FREE!
You will need to be signed in.
New to ASQ? Register here.

Article Abstract

The soaring price of gold in the early 21st century led to a significant increase in mineral exploration and mining activity in Guyana. That circumstance put pressure on the Guyana Geology and Mines Commission (GGMC) to continually improve. In 2008, the GGMC reviewed its vision, mission, and core values, and embarked on a continuous improvement program. The organization committed to a lean Six Sigma rapid improvement method (LSSRIM) that included balanced scorecard principles as a key driver in helping the commission achieve its strategic objectives. In 2013, GGMC management continued to build on the LSSRIM culture of continual improvement, customer satisfaction, and staff involvement by using the balanced scorecard to ensure alignment of purpose, achievement of objectives, and conformity to customer and applicable regulatory requirements.

Keywords

Case study, Quality management (QM), Six Sigma, Continuous improvement (CI), DMAIC, Mining, Performance management, Performance charts, Strategy, Customer satisfaction (CS), Employee involvement (EI)


Browse QIC Articles Chronologically:     Previous Article     Next Article

New Search

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.