Measuring Clerical Quality


Latzko, William J.   (1988, ASQC)   North Bergen, NJ

Annual Quality Congress, Dallas TX    Vol. 42    No. 0
QICID: 3409    May 1988    pp. 114-121
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Article Abstract

With over 80% of the workforce engaged in purely administrative tasks, it is essential that plans are developed for the control of these processes. The earliest methods dealt with inspection plans, trying to make the detection of errors more efficient. Today we know that these methods are not only inefficient but also prevent a management concentration on the key to good quality: continuous, never ending improvement. Only by concentrating on the process can this be established.

This paper develops the basics needed to understand the clerical quality process and gives a suggested method for measuring the clerical quality process.



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