Improving Quality: The Critical Hidden Link


Artinian, Harry L. M.; Baker, Edward M.   (1988, ASQC)   Ford Motor Company, Dearborn, MI

Annual Quality Congress, Dallas TX    Vol. 42    No. 0
QICID: 3408    May 1988    pp. 109-113
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Article Abstract

This paper describes a case study to illustrate the Ford Motor Company commitment to working continuously to achieve excellence in all areas of the business. Top management has recognized that, in order to compete effectively in global markets, major efforts to improve service quality and productivity has to be implemented even during times of apparent prosperity. To accomplish this, major changes in relationships and methods of operating both between and within the organizational components is required. Changes described in this paper were brought about by utilizing statistical methods within the context of the Deming philosophy to assess the present operating conditions and identify potential areas of improvement. The case focuses on the importance of operational definitions as a critical link in improving quality in any processing system.


Case study,Administration,Automobile industry

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