Daughtrey, H.T. (1987, ASQC) Power Computing Company, Lynchburg, VA
The quality of software cannot be viewed as solely the concern fo any one group within an organization. Training in quality concepts, therefore, must be directed to managers, developers, and users, purchasers, and QA personnel. This is the approach that has been taken within Babcock & Wilcox, where research and education in software quality has been conducted over a broad range for several years. We have successfully heightened awareness of quality characteristics (in addition to the more traditional functional properties) in software, and have seen procedures established in various settings to deal with software quality on an ongoing basis.Several approaches that have been useful are: (1) production of a guidebook on activities appropriate for different levels and types of quality requirements; (2) operation of a "Software Quality network" to exchange information and concerns throughout widely scattered operating units of the Company; (3) Company-wide seminars and workshops bringing together personnel from diverse backgrounds; and (4) development of tailored training courses to meet specific needs at one location or for one project.