Quality Management Maturity in U.S. Manufacturing


Treleven, Mark D.; Benson, P. George   (1987, ASQC)   University of Minnesota, Minneapolis, MN

41st Annual Quality Congress, May 1987, Minneapolis, MN    Vol. 41    No. 0
QICID: 3375    May 1987    pp. 740-745
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Article Abstract

This paper will be based on a nationwide survey of U.S. manufacturing companies. The questionnaire used in this survey has been developed around a modified version of Philip Crosby's Quality Management Maturity Grid (including Crosby's six basic categories plus an additional "Vendor Relations" category). The questionnaire was validated through careful review by several academicians and by test administration of the questionnaire to practitioners. In addition to Crosby's Quality Management Maturity Grid, the questionnaire includes queries about company interaction with users regarding quality considerations, positive and negative factors affecting a company's quality management maturity level, and demographic questions.The data obtained from the survey will be analyzed using statistical procedures to evaluate the overall level of quality maturity and also to identify differences in quality maturity levels between industries, geographical regions, etc. Differences in the quality maturity level of individual companies will also be examined in an attempt to identify important causal factors.In order to capture national data on this subject, the only practical methodology available is the survey. Interviews with individual companies would be too time consuming to enable us to get a reasonable sample size. Also, the geographic location of the companies (in a national survey) precludes us from actually visiting each company. Use of a small, regional sample would introduce too much bias to allow the results to be broadly applicable.The results of this study will enable managers to compare how their company is faring compared to other companies around the nation in terms of quality management maturity.Additionally, the current level of quality maturity of specific companies will be used to identify "leading edge" companies for inclusion in a study on quality programs experienced by this type of companies. The results of this study will also form the basis for a longitudinal study. This study will track the rate of improvement in quality management maturity of U.S. manufacturing firms.The questionnaire will be sent out in approximately one month, so having results in time for the presentation will not be a problem.



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