Certification at Work

Article

Roberson, Russell L.; McKaig, Brian   (GE Healthcare IT)   GE Healthcare, Barrington, IL

Quality Progress    Vol. 44    No. 8
QICID: 33703    August 2011    pp. 18-23

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Article Abstract

In 2009, General Electric Healthcare’s Information Technology business decided to undertake a training program based on ASQ’s certified software quality engineer (CSQE) process. Before they launched the program, they took several months to link organizational objectives and the goals and principles of the CSQE process. In 2010, GEHCIT held six five-day classes at five different locations. Trainees were selected from a wide variety of employee functions, and ten percent went on to take the CSQE program, with a 100 percent success rate. The training improved not only workforce skills but also quality management. Employees who underwent CSQE training immediately found applications in everyday work.

Keywords

Case study, Certified Software Quality Engineer (CSQE), Employee education & training, Healthcare industry, Information technology, Quality management (QM), Training Techniques


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