Johnson, Stanley G. (1987, ASQC) GTE Service Corp., Lexington, KY
This paper is the second of three on the subject of Vendor Evaluation presented by the vendor quality group of GTE's Evaluation and Support Department. The first, "Microphotography: Key to Vendor Workmanship Quality" addressed a method of determining the Workmanship Quality inherent in the vendors' product. The subject of this paper is the written "Vendor Evaluation Survey" primarily aimed at determining the adequacy of internal processes and procedures used to design and produce the product. The third (1988) will address the combination of the first two with several other measurements into a comprehensive "Vendor Rating" model. The following paper discusses the philosophy behind the GTE Vendor Survey and its questions, addresses each survey section by examining the questions given the greatest weight, and finally provides an overview of the Lotus 1-2-3 grading system by reviewing the results obtained from evaluating over 30 major vendors.
Customer supplier relationships