A Plan of Excellence for a Regulatory Agency


Puri, Subhash C.   (1987, ASQC)   Agriculture Canada, Ottawa, Ontario, Canada

41st Annual Quality Congress, May 1987, Minneapolis, MN    Vol. 41    No. 0
QICID: 3357    May 1987    pp. 619-624
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Article Abstract

It is equally or perhaps even more important to aspire for excellence in a governmental regulatory service organization, even though its problems are quite different from those of private enterprise - service or manufacturing. It is much more difficult to implement desirable changes and effective enw strategies in a governmental bureaucracy because the lines of direction and control are different and much more stringent. The political and economic environment, the governmental priorities, the unchangeable operational planning framework, the financial constraints, and human motivational problems all add up to a complex set of situations. This paper outlines a simple plan of excellence that can be implemented within the restrictive framework of the bureaucracy. It is based on the functional ability to mould and create a corporate culture that regularly rejuvenates and reenergizes itself.



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