Pence, J.L.; Greene, R.R. (1987, ASQC) Bell Communications Research, Piscataway, NJ
On January 1, 1984, divestiture divided the vertically integrated Bell System and Quality Assurance (QA) became vital in protecting the integrity of nationwide telephone communications. Now, three years and thousands of suppliers later, Bell Communications Research (Bellcore) QA has helped the former Bell System Telephone Companies (BOCs) establish a process for assuring quality in the pruchase and maintenance of local telecommunications network equipment and, increasingly, software. Because software-based technology introduces quality problems uncharacteristic of hardware, Bellcore has adapted and expanded its QA effort to specifically address software quality. This paper describes Bellcore's unique, leading-edge software QA program -- designed to prevent flawed software through three principal means: a common requirements language for buyers and suppliers, comprehensive development standards, and systematic measurements methodology.