Wilson, Elizabeth A. (1987, ASQC) Modern Line Products Co., Indianola, MS
Statistics is one of the most important elements in creating an effective Quality Circle or problem solving team. There is a positive correlation between the statistical skills and accomplishments of the team.
To have an effective meeting, the leader must plan appropriately, maintain balanced participation and direction, and assure follow through on task assignments. The planning is reflected in the use of agendas for meetings, teaching of statistical concepts, and milestone charts for projects and implementation plans for solutions to problems. A leader should demonstrate a participatory style by involving members of the team in appropriate discussion and decision making. Participatory does not mean passive, timid or permissive. Assignments of tasks and participations must be balanced and equal. The successful leader directs and energetic and positive attack on the problem or project.
Strong leadership is as essential in creating the optimum environment for Statistical Quality Circles to flourish as in producing effective problem solving sessions. The key is to "participate with" teams in order to achieve common objectives. Effective leaders (called supervisor or manager in some companies) set reasonable expectations for teams and allocate resources to their efforts. They compliment good work, teach to improve statistical knowledge to team members, and act on ideas. They assist teams in removing blocks to progress while insisting teams follow the problem solving process through tracking of results.
Abraham Maslow said, "Proper management of the work lives of human beings, of the way in which they earn their living can improve them and improve the world, and in this sense by a Utopian or revolutionary technique." Statistical Quality Circles start the process.
Human resources (HR)