Lucht, Lee H. (1987, ASQC) Jostens, Inc., Minneapolis, MN
Jostens has made a major commitment to improving quality throughout the organization through an approach which is known within the Company as the Total Quality Improvement Process (TQIP). This process was initiated in 1985 and is the most broadly based and focused quality improvement effort the Company has ever undertaken.TQIP at Jostens begins with the recognition that quality is defined as "conformance to valid customer requirements." This broader view of quality recognizes that we not only have external customers but also internal customers to whom we provide products and services.The cornerstone of TQIP is employee involvement and teamwork. It is realized that quality excellence can only be accomplished by getting all members of the organization to accept the responsibility for building quality into their work. To assist in meeting this goal, a systematic implementation road map has been developed to guide us on this journey. Although this road map keeps us going in the right direction, we will never reach our destination, as quality improvement at Jostens will be a never-ending process.The Jostens management team believes the renewed focus on quality via the Total Quality Involvement approach is the key to maintaining and building on our position of leadership in the markets we serve. It is the path Jostens has chosen to continue our quest for excellence in the future.