Parallel Training in Quality Manufacturing


Lepak, Clement B.   (1987, ASQC)   AT&T Network Systems, Oklahoma City, OK

41st Annual Quality Congress, May 1987, Minneapolis, MN    Vol. 41    No. 0
QICID: 3301    May 1987    pp. 241-247
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Article Abstract

Parallel training is a process which consciously teaches two, or more, ideas at once; for example, attitude and statistical quality control (SQC); or behavior, SQC teamwork and process capability analysis; or interpersonal communications and process problem solving. It includes delivery of courses in live theater in-the-round and monologue with employee participation as appropriate. Design intent is:1. Immediate application on the job.2. To conserve employee time off the job.3. Implementation of the training progressively from the head of the manufacturing or service processes, to take flow-through advantage of quality training application.AT&T's Oklahoma City Works has found parallel training to be particularly applicable for training both line and staff employees on SQC processes. The objectives of parallel training are to help achieve "zero" defects and to help reduce the cots of quality by one-third per year for two consecutive years.Parallel training influences and is influenced by other variables, visible in the work place, that impact on quality, service and costs; that is, leadership, technology, processes, selection, evaluation and motivation:P = Q+S+C = f(L,Te,Pr,Sel,Tr,E,M)


Human resources (HR)

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